Our founder, John W. Pohlen, instituted a Code of Ethics to reinforce the values, integrity, responsibility and reputation that SalonEquipment.Com has come to stand for. This commitment to maintain high standards both within our company and in our dealings with customers continues today in his honor. We are very proud of our standing in the beauty salon and spa community, and look forward to growth in our industry. We pledge that the standards set out by our founder, John W. Pohlen, in our Code of Ethics, will be maintained by all involved in our organization.
Cynthia Pohlen, John Pohlen Jr., Gilbert Lee, and Associates.
Our Commitment to our Customers
As a major distributor of fine salon and spa equipment, SalonEquipment.Com makes the following commitments:
Your satisfaction is important to us. We stand for quality, fair pricing and after-sales service. We pledge to exercise good faith in all agreements and transactions. We will make ourselves available to you the customer.
- We carry only top name brand equipment from manufacturers that stand behind their product. We do not substitute lesser quality equipment in place of name brand items.
- Our sales staff will give you accurate information and advice about our lines of equipment and furniture, allowing you to choose the equipment that best suits your needs. We want you to have the best equipment available that suits your budget, and we will not pressure you into equipment that you don't need or can't afford.
- We will honor all warranties and guarantees made by the manufacturer and will help facilitate any claims made by our customer.
- Due to the fact that we deal with a wide variety of beauty salon and spa equipment manufacturers, delivery times of equipment will vary. We will not mislead you regarding delivery times, and will help you plan the arrival of your equipment to best suit your schedule.
We appreciate your business and loyalty and look forward to serving you.